What to expect when visiting a bureau

A welcoming reception
An understanding approach and sufficient time to attend to your case
A free service that is confidential, impartial, and non-judgemental
A service that is available to all regardless of class, race, gender, sexual identity, culture or income
Information that is accurate, unbiased and presented in a clear manner
Provision of written notes, booklets or Information System printouts where appropriate
Assistance in planning future action where necessary
Effective referral of cases to other organisations when appropriate
Effective application of the complaints procedure, if invoked