CITIZENS ADVICE IN THE WIGAN BOROUGH

BENEFITS www.adviceguide.org.uk

Advice on what you can claim; help with form filling; problems with the Benefits Agency or the Council dealing with benefits; overpayments and fraud including what happens if your circumstances change.

CONSUMER www.adviceguide.org.uk

Advice on problems with goods and services, holidays, etc; problems obtaining credit.

DEBT www.adviceguide.org.uk

All advisers are trained to help with debt problems. It is rarely too late to ask for help – but sooner is better than later. We don’t make judgements and are able to help in the vast majority of situations.

We advise on:

• Liability for debts
• Maximisation of income
• Preparation of a financial statement
• Negotiation of a repayment plan
• Bankruptcy
• Administration Order
• Individual Voluntary Arrangement (through referral)

If you prefer to deal with the situation yourself we provide a self help booklet to assist you.

EMPLOYMENT www.adviceguide.org.uk

We advise on problems at work including dismissal, redundancy, wages, working hours, holiday entitlement, discrimination, sickness and absence.

HOUSING www.adviceguide.org.uk

Advice to owners, tenants and landlords concerning issues such as mortgage/rent arrears, finding accommodation, homelessness, harassment, poor living conditions and problem neighbours.

LEGAL www.adviceguide.org.uk

We can advise on legal proceedings, court fines etc. if your query cannot be dealt with by our advisers and we feel you need to consult a solicitor we will tell you this. We cannot make referrals or recommendations. We will provide contact details. Some solicitors provide an initial free interview; we will highlight these for you.

PLEASE NOTE... WE DO NOT HAVE A SOLICITOR IN BUREAU

RELATIONSHIPS www.adviceguide.org.uk

We can advise on issues arising from relationship breakdown, maintenance and bereavement.

TAXES www.adviceguide.org.uk

Advice on issues such as Council Tax, Business Rates, Income Tax.